Frequently Asked Questions

Maybe these will help...

  1. Which package did I sign up for?

    No problem, simply sign in with your email address and password and click on ‘Account’. Under your Subscriptions it will show your membership type.
  2. Can I switch membership types?

    You are able to switch between membership types but note that availability is limited and the package contents may change to accommodate adjustments.
  3. What wines will be in my shipment?

    The wines are determined just prior to each mail out.
  4. Can I choose the wines for my shipment?

    The wines are chosen by our wine maker prior to each shipment. We uphold our promise to send you the best and most exclusive wines Spierhead has to offer. You can also always add on any of your favorites!
  5. When will the next package be shipped?

    You will receive an email notification prior to the delivery of your wine. You will then have approximately two weeks to confirm or change any of your shipping details. Packages will be sent out on the 15th of the month in April, July, October, and December.
  6. I will be away during my next shipment, what can I do?

    If you will be away during the time of shipping, you can re-route your shipment to an address that will be able to receive it on your behalf. Simply log in and edit shipping details for current shipment.
  7. Can I pick up my Wine Club package and where?

    Simply check “Hold for Pick Up” (check box in shipping details), and your wine will be available for pick up at the winery anytime during Tasting Room hours.
  8. Can I change the address my wine is shipped to?

    If you have moved or would like to permanently change your shipping address you can do this by logging in to your account and editing shipping address.
  9. How many bottles come in each shipment?

    Depending on the package you select, you will receive 3 or 6 bottles in each regular Wine Club package.
  10. Can I add more wine to my package?

    Absolutely, anytime. Just visit the Store and stock up on your favourites!
  11. When will my credit card be charged?

    Credit cards will be processed in the month prior to the shipping month.
  12. Can the courier leave my wine on my porch?

    No. At no time can your wine be left unattended and unsigned for by someone of legal drinking age in your province.